Time Warner Cable Problem

November 18th, 2010 Posted in Uncategorized

I thought I’d bring this up here in case someone else had this problem and knows the solution.

I have Time Warner Cable of NYC. At night my picture freezes and pixelates to the point of being unwatchable, but in the morning it’s fine. On Monday night, when it was happening, I had scheduled a Time Warner appointment for Tuesday morning, but I cancelled it because the picture was fine when I woke up. But last night it was back!

So I scheduled an appointment for this morning, but sure enough this morning the picture is fine again. I’m not canceling this time, but there’s nothing for the Time Warner tech to see.

What could cause the problem to only happen at night?

And here are more fall leaves, at night, while my picture horribly pixelates.

fall

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  1. 3 Responses to “Time Warner Cable Problem”

  2. By Phil on Nov 18, 2010

    Hi Ms. Horn– My name is Phil Blum, I’m a customer service manager for Time Warner Cable. Let me apologize for the service issues you are having. You should absolutely keep that appointment– even if the issue isn’t happening when the tech is there, he or she may be able to see if there are signal problems, or an issue with the box. If you have any further problems or questions, feel free to email us at twcable.help@twcable.com. You can also hit us up on Twitter– our care team is @TWCableHelp. Thanks!

  3. By Henry on Jul 29, 2011

    It’s 2011 but I’m having this problem. Did you ever get it fixed?

  4. By Stacy Horn on Jul 30, 2011

    I just sent you email, but for others, the ending to my story is posted here, along with the Time Warner help email and twitter account:

    https://www.stacyhorn.com/?p=9376

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