Time Warner: Maybe Not the Worst Customer Service Ever

Soon after I posted about my experience trying to get my cable fixed, my phone rang and it was someone from Time Warner corporate! I couldn’t believe it. He got my visit from a tech moved up and he also arranged for a higher-level technician. Since then I’ve gotten calls from Time Warner almost daily for one reason or another.

My cable service has also since deteriorated. When I change channels for instance, it takes about 15 seconds for the new channel to appear. I also can’t record (or schedule recordings for my favorite shows) and I have to reboot once a day to get it to work at all.

But I’m very hopeful that today I will have great service again! I will report back!

This is Buddy channeling my missing-my-tv blues.


Stacy Horn

I've written six non-fiction books, the most recent is Damnation Island: Poor, Sick, Mad, and Criminal in 19th-Century New York.

View all posts by Stacy Horn →

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