The Time Warner tech showed up right on time, tested everything, and everything, it turns out, had a problem. The box was bad, some coding back at the office was bad, something was wrong with the signal, there were some software issues, he also replaced the splitter, and the connection to the splitter, pretty much everything that could be swapped out was swapped out.
The result: the most beautiful picture I’ve ever had EVER. For this tv-loving fanatic (who really should get a life) I can’t tell you how thrilling this ridiculously great picture is. Also, the newer box addressed some long standing issues I’ve had with the guide, but that would be going into more detail than anyone but me would care about.
I am SO grateful to Time Warner employee Phil Blum, who saw my post and called me and then did whatever he did to call attention to my problem. I wish I had gotten this amazing tech’s name, because he didn’t leave until we went over every issue and I was satisfied that everything was working well. Poor guy. “What about this? And this? And this?” And Krystal who kept calling to let me know what was going on and who would be coming and when, and who followed up afterwards to make sure everything was okay.
I take back what I said about Time Warner having the worst customer service ever. Also, if you’re a Time Warner customer I suggest taking down this twitter name: @TWCableHelp. Whoever is responding there seems genuinely helpful. And this email: firstname.lastname@example.org. It worked for me.
Thank you Time Warner and Phil and everyone who helped me.
(The backstory to this post is in my 11/19 post below.)