Stacy Horn

I’m editing my post because I was just struck with guilt at the idea that I might be jeopardizing someone’s job.

I sent Time Warner client relations a picture of the broken cable and begged them to call dispatch and talk to the technician who was here yesterday. They wanted to send a tech with a foreman, the foreman part was to mollify me I guess. But I asked if either of them could fix the cable on the roof and was told no, they have to verify that there is a broken cable on the roof. I reminded them that their technician was the one who found the broken cable yesterday, and that sending more people to go, “Oh yes, there’s a broken cable” would only delay actually fixing it.

Waiting to hear back.

This is a shot from Fashion’s Night Out.

Once again, editing my former post, don’t want to go to hell.

I’m not making this up. I just had the following conversation with someone from Time Warner. Not naming names.

TW: I’m reading that a technician came to your home?
Me: Yes, he switched out the box and that didn’t work so we went to the roof and found the cable was broken. He said plant had to come out and run a new cable.
TW: So you’re up and working now?

This is me at the St. Paul’s service for volunteers, first responders and recovery workers. It was a lovely service. The people at Trinity and St. Paul’s did such a great job organizing the service and the barbecue. I know that they were planning and working on this for a long time. I should also mention that the barbecue was hosted by the Todd English and The Plaza Food Hall. Thank you St. Paul’s Chapel, Trinity Church and the Plaza Food Hall!

I was told the supervisor would call me after their meeting, but no call yet. It’s time to start researching other ways to watch tv. I’ve been lazy about this. There’s probably better ways to go than Time Warner, right?

The broken cable on my roof. Except this is not a great shot I see. It’s like a cane that someone has cracked in half, the two halves are still attached but not by much.

The last time I posted that on my blog someone from Time Warner contacted me and my problem was solved. I’m saying it again because there is just no getting around how deplorable their customer service is. On Monday my cable went out showing an error 13.

These are the various answers I got when I asked what an error 13 was.

– We don’t know. (A fair response, but get me to someone who does.)
– That’s not our error. (Hackers? Ghosts?)
– It’s something new. (It isn’t, I later learned.)
– That’s an error code. That made me laugh, but that person was actually nice and emailed me what it was, but by that time I had googled it and knew what it was. It means there’s a bad or weak signal to the box.

A technician came yesterday (after the time he was supposed to come, but that was pretty quick to get a technician out, I will admit). He changed out the box, it didn’t fix the problem, we went to the roof and discovered that the cable on the roof is hanging by a thread. He said “plant” would have to run a new cable. I left for choir (late) thinking the next step was getting a plant guy out to run a new cable on the roof.

I get back from choir expecting a message from Time Warner. I call and they told me that they were waiting for me to call to request them to fix the cable on the roof. What?? I call because my cable is out, and when the problem is found I’m expected to call again to request that they now fix it?? (“Hi, I’m calling to tell you my cable is out. I’ll call again when I want you to fix it.”)

This morning I get a call that went as follows:

– We can send a technician on Friday to check the signal.
– What about fixing the cut cable?
– They have to check the signal first.
– But the problem is a cut cable. A technician was here yesterday, he already checked the signal and he found the cable was cut on the roof.
– Well, he didn’t put that or the signal readings in the report so we have to send another technician out.
– Send another technician out to find the cut cable the technician already found yesterday?? Let’s just get that guy on the phone.
– I can’t do that.

I’m currently waiting for a call from her boss.

All of this said, there’s something weird about that cut cable. It wasn’t completely cut, but mostly cut and yet he still got a signal in my apartment. How can that be?

I’m leaving out so much because I’m sure this post is boring enough as it is (like the insistence on repeatedly sending signals to the box even after I’ve told them the cable is cut!). These people are just so poorly trained in general. But I feel bad because I’ve lost my temper (almost always wrong, I am a jerk) with people who even though they are not doing a good job they didn’t make the decision about what training they would and would not get, or what protocols to follow.

I want to yell at the right people.

Palms trees in New York City!

I was so looking forward to curling up on the couch last night watching don’t-have-to-think tv, when my cable box gave out. I had to think. It was HORRIBLE. How do thoughtful people do it??

Actually, I’m feeling so sick of chasing down people to fix things. Today I have to deal with fixing the cable box, trying to reach the people who fixed but didn’t actually fix my printer, the landlord about fixing the intercom, the dentist about my teeth.

I took this on Sunday, it’s one of the 9/11 families entrances to the site. The firefighter is a young man, but he is certainly old enough to remember 9/11, the little boy was probably not born yet. Oh wait, does that balloon say happy birthday? A child of one of the families born on 9/11? Christ. That pretty much sums up life—every day there’s something to mourn and something to celebrate.